Service-iQ

SERVICE-iQ Equity Engagement Engine

SERVICE-iQ is the first ever Equity Engagement Engine focused on 1st party lead generation

‌Your sales team wants more in-market leads
Your used car manager needs the best trades
You want happy customers

The Experience

SERVICE-iQ delivers all three by automatically presenting eligible service customers with an offer to upgrade or sell their current vehicle. The custom offer automatically calculates the estimated value and payoff of the current vehicle. Payments are instantly displayed on every vehicle in your inventory including the customer’s estimated equity.

Service-iQ Benefits

1. The average service department generates 30 repair orders per day with more than half qualifying for an upgrade offer.

2. ‌Up to 60% of service customers did not buy the car they’re servicing from that store.

3. ‌They already trust your dealership with service. Customers prefer to buy from the dealership where they service.

4. ‌Customers already know this is the best time to sell their car to you, and some are going to want to sell their vehicle to you flat out.

5. ‌The best place to find high-quality, low-mileage trade-ins is in your own service drive.

How Does It Work

‌Text Offer

All eligible service customer receives an enticing offer via text message. They were selected for the text-based on proprietary equity algorithms in partnership with trade pending.

‌Easy Conversion

The customer’s current vehicle is instantly displayed with the current value range and potential equity. They are prompted to verify estimated mileage and payoff (which came from their service visit.)

‌Equity Everywhere

Their equity is automatically applied to every vehicle you have in stock. New & Used. Loans, Leases, & Cash options are broken out for full transparency. Taxes & Fees too!

‌Digital Body Language

Easily monitor every choice a service customer makes while exploring options to upgrade. Finally, know exactly what the customer is thinking and how to convert them to appointments that buy! Digital body language tells you what the customers needs and what they are willing to spend.